Order and pay

On our website, you can place your order yourself, easily and quickly.

Do you have a question about placing an order or making a payment? Then take a look at the frequently asked questions below.

Frequently asked questions

  • How do I place an order?

    You can easily place an order via our website yourself. Log in with your business account to see the correct prices and stock levels. In our compare tool you will find all available phones and tablets. Use the search bar in the yellow box or choose the brand in the filter for which you want to see the available quantities and products. Place the desired products in your shopping cart and confirm the order. The details known to us have already been filled in for you.

  • How do I place an order without paying VAT?

    To place an order, you have two options:

    1. The VAT is settled before payment.
      Place an order, choose the payment method ‘Bank transfer’, and email the order number to business@gomibo.it. You will receive a proforma without VAT within one business day and can then pay. The order will be shipped when the payment has been received. The order is therefore delayed by one day.
    2. The VAT will be settled after payment.
      Place an order and pay the full amount including VAT. The order will then be shipped immediately. Email the order number to business@gomibo.it. The VAT will be refunded to your account within 5 business days. You can find the invoice without VAT on your account.

  • Can I change or cancel my order before shipment?

    This is possible, please email your request to business@gomibo.it. When devices are bought specially to order, changes are not always possible, in this situation please also contact us by email.

  • What methods can I use to pay?

    Our customers can always pay via bank transfer, Visa/Mastercard, and Maestro. We will send your order as soon as your payment has been processed. Please note that your order will be delayed by 1 or 2 business days if you pay by bank transfer. There may be an extra option available for your country. You can find an overview of all payment methods per country here.

  • My order has been placed, but I still need to pay. How do I do this?

    In the confirmation email, a green button will redirect you to a payment page. Here you can pay directly and you will also find the information you need to pay by bank transfer. You can also find this page via your account.

  • I want to have an internal reference on the invoice. Is that possible?

    Yes, it is possible to have your own order reference on the invoice and shipping label. When you are logged in with your business account, you will find the field for the order reference in the shopping cart with your name and address details.

  • How does ordering on credit work?

    If you order with us on credit, we will release your order the same day, provided it fits within the credit limit and there are no expired invoices. You don't have to do anything for this yourself. If the credit limit has been reached or a payment period has expired, we will inform you by email immediately.

  • Do I qualify for ordering on credit?

    The possibility of ordering on credit/account will be examined for an expected purchase of more than fifty devices per year. Would you like to qualify for credit? Please email your request to business@gomibo.it. To be able to order on account, we always ask you to send us some documents and to have prepaid at least one order in the past two months. We offer the option of ordering on account in cooperation with a credit insurer who will assess the application. The processing time for a credit application is usually 1-2 weeks.

  • The VAT on the invoice must be reverse-charged. How do I arrange this?

    Have you already paid the order including VAT? Then the VAT will be refunded to your account within 5 business days and you will be able to find the invoice without VAT in your account. Do you want to pay without VAT? Place an order, choose the payment method ‘Bank Transfer’ and email the order number to business@gomibo.it. You will receive a proforma without VAT within one business day and can then pay.
    Please note: in many cases, the VAT is automatically transferred after the first order. You then no longer need to contact business@gomibo.it and the correct invoice will appear directly in your account.

  • When will I receive a reverse charge VAT invoice?

    Our Finance department will prepare these invoices manually as soon as your order has been shipped or if you have requested them by email. Still haven't received your invoice one day after receipt of your order? Then send an email to business@gomibo.it.